1
/
of
1
BE005 - Cross-Cultural Communication: Navigating Global and Cultural Differences
BE005 - Cross-Cultural Communication: Navigating Global and Cultural Differences
Regular price
₱60,000.00 PHP
Regular price
Sale price
₱60,000.00 PHP
Unit price
/
per
INQUIRE & CONSULT NOW
Overview:
This course prepares participants to navigate the complexities of working in culturally diverse environments by enhancing their cross-cultural communication skills. Effective communication across cultures requires understanding different perspectives, managing cultural biases, and developing empathy. Participants will learn how to adapt their communication style to connect with people from different cultural backgrounds, foster inclusivity, and avoid miscommunication. With practical insights and real-world scenarios, this course empowers professionals to build stronger relationships and collaborate effectively in global workplaces.
Who is it for?
This program is ideal for:
- Professionals working in multicultural teams or international environments.
- Managers, team leaders, and HR professionals responsible for global workforce management.
- Customer-facing employees interacting with clients from diverse backgrounds.
- Anyone seeking to enhance cross-cultural awareness and communication skills.
What will we learn?
- Understand the impact of culture on communication styles and behavior.
- Recognize and overcome personal and cultural biases.
- Develop strategies for building rapport and trust with people from diverse backgrounds.
- Adapt communication techniques to align with different cultural norms.
- Handle misunderstandings, stereotypes, and conflicts arising from cultural differences.
- Foster inclusivity and effective collaboration in multicultural environments.
What will it cover?
1. Introduction to Cross-Cultural Communication
- Defining culture and its impact on communication
- Understanding visible and invisible elements of culture (e.g., behaviors, values, beliefs)
- The role of globalization in workplace diversity
- Identifying common cross-cultural communication challenges
2. Cultural Dimensions and Communication Styles
- Exploring cultural frameworks (e.g., Hofstede’s cultural dimensions, Edward Hall’s high- and low-context cultures)
- Differences in communication preferences: Direct vs. indirect, formal vs. informal
- How cultural views on time, hierarchy, and personal space influence behavior
- Self-assessment: Identifying personal cultural style and its impact
3. Developing Cultural Sensitivity and Empathy
- Identifying unconscious biases and how they shape perceptions
- Strategies for active listening and non-judgmental communication
- Building cultural empathy to understand others' perspectives
- Exercises on practicing open-mindedness in cross-cultural interactions
4. Adapting Communication Across Cultures
- Tailoring verbal and non-verbal communication for different cultures
- Recognizing cultural cues and adjusting tone, gestures, and body language
- Developing flexibility when working with people from diverse backgrounds
- Practice session: Role-play interactions in different cultural contexts
5. Handling Cultural Miscommunication and Conflict
- Common causes of cross-cultural misunderstandings and how to avoid them
- Strategies for addressing stereotypes, microaggressions, and assumptions
- Conflict resolution techniques for culturally sensitive situations
- Case studies: Managing workplace conflicts caused by cultural differences
6. Cross-Cultural Collaboration in Global Teams
- Building trust and rapport in virtual and distributed teams
- Managing time zone differences, language barriers, and communication preferences
- Best practices for inclusive meetings and collaborative decision-making
- Exercises: Crafting culturally inclusive communication strategies
7. Communicating with Global Clients and Stakeholders
- Understanding customer expectations across cultures
- Adapting service delivery for different markets and audiences
- Techniques for managing cross-cultural negotiations and business interactions
- Real-world scenarios: Practicing client communication in multicultural settings
8. Fostering Inclusion and Belonging in the Workplace
- The importance of inclusive communication in diverse teams
- Strategies for overcoming groupthink and encouraging diverse perspectives
- Promoting a psychologically safe environment where everyone feels heard
- Role of leadership in building culturally inclusive workplaces
9. Practical Exercises and Feedback Sessions
- Simulated cross-cultural conversations and team interactions
- Peer feedback and facilitator insights to refine communication skills
- Identifying personal action steps for continuous improvement
- Practice scenarios: Navigating cultural challenges in real-world situations
10. Personal Cross-Cultural Communication Action Plan
- Reflecting on key takeaways and insights
- Identifying personal strengths and areas for development
- Crafting a personal strategy for effective cross-cultural communication
- Recommendations for further learning and development resources
Share
