BE011 - Telephone Communication and Networking: Building Rapport and Confidence
BE011 - Telephone Communication and Networking: Building Rapport and Confidence
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₱60,000.00 PHP
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Overview:
This course equips professionals with essential skills for effective telephone communication and networking. Participants will learn techniques to build rapport, convey confidence, and navigate various telephone interactions, from casual conversations to formal business discussions. The program emphasizes active listening, clarity in speech, and strategic questioning to enhance professional relationships and drive successful outcomes. Through practical exercises and role-playing scenarios, participants will develop the ability to engage meaningfully over the phone, manage challenging conversations, and foster connections that lead to networking opportunities.
Who is it for?
This course is ideal for:
- Professionals at all levels seeking to enhance their telephone communication skills.
- Sales representatives and customer service agents aiming to build rapport with clients.
- Managers and team leaders needing to conduct effective phone meetings and calls.
- Anyone looking to improve their networking skills through telephone interactions.
- Individuals transitioning to remote or hybrid work environments that rely on telecommunication.
What will we learn?
- Understand the fundamentals of effective telephone communication.
- Develop techniques for building rapport and trust over the phone.
- Improve active listening and clarity in speech.
- Manage difficult conversations with confidence and professionalism.
- Utilize strategic questioning to foster meaningful dialogue.
- Enhance networking skills to create valuable professional connections.
What will it cover?
1. Fundamentals of Telephone Communication
- Overview of the importance of effective telephone skills in professional settings
- Understanding the nuances of verbal communication without visual cues
- Self-assessment: Evaluating your current telephone communication style
2. Building Rapport Over the Phone
- Techniques for establishing a positive first impression
- Strategies for creating a friendly and approachable tone
- Using names and personal anecdotes to enhance connection
- Role-play: Practicing introductory calls with a focus on rapport
3. Active Listening and Feedback
- The role of active listening in effective communication
- Techniques for demonstrating attentiveness and engagement
- Providing constructive feedback and clarifying understanding
- Exercise: Listening and summarizing key points from phone conversations
4. Clarity and Professionalism in Speech
- Importance of clear articulation and tone in telephone communication
- Techniques for reducing filler words and improving speech delivery
- Strategies for maintaining professionalism in various contexts
- Practice: Delivering concise and impactful messages
5. Managing Difficult Conversations
- Identifying potential challenges in telephone interactions
- Techniques for remaining calm and composed during tough discussions
- Strategies for addressing conflict and finding solutions
- Role-play: Handling a difficult customer service call
6. Effective Questioning Techniques
- Understanding the types of questions and their impact on conversations
- Using open-ended and closed questions strategically
- Techniques for probing and guiding discussions productively
- Exercise: Crafting and practicing effective questions for networking
7. Networking Skills and Strategies
- The importance of networking and building professional relationships
- Techniques for initiating and sustaining networking conversations
- Leveraging telephone calls for follow-ups and introductions
- Group activity: Role-playing networking scenarios to build confidence
8. Telephone Etiquette and Professional Standards
- Overview of etiquette in business telephone calls
- Best practices for managing multiple calls and inquiries
- Understanding cultural differences in telephone communication
- Discussion: Sharing personal experiences and lessons learned
9. Leveraging Technology for Enhanced Communication
- Tools and technologies for effective telephone communication (e.g., VoIP, conference calls)
- Best practices for conducting virtual meetings and discussions
- Using scheduling and reminder tools to improve communication efficiency
- Exercise: Setting up a mock conference call with multiple participants
10. Personal Action Plan for Continued Improvement
- Developing a personalized action plan for enhancing telephone communication skills
- Setting specific goals for future telephone interactions and networking opportunities
- Identifying resources for ongoing learning and development in communication
- Group discussion: Sharing personal goals and commitments for growth