COM001 - Workplace and Verbal Communication: Building Strong Connections with Confidence

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Overview:

This program focuses on enhancing verbal communication skills in the workplace to foster stronger relationships, improve collaboration, and boost confidence. Participants will explore key concepts of effective communication, including active listening, clear expression of ideas, and adapting communication styles to different audiences. Through interactive exercises and role-playing scenarios, they will learn to navigate various workplace situations with confidence, ensuring their messages are delivered and received effectively. This course aims to create a supportive environment where participants can practice and refine their communication skills, ultimately leading to improved teamwork and productivity.

Who is it for?

This course is designed for:

• Professionals seeking to enhance their verbal communication skills in the workplace.
• Team leaders, supervisors, and managers aiming to improve their ability to connect with their teams.
• Employees looking to boost their confidence in expressing ideas and giving feedback.
• Individuals preparing for leadership roles that require effective communication.
• Anyone interested in building stronger professional relationships through better communication.

What will we learn?

• Understand the fundamentals of effective workplace communication.
• Develop active listening skills to enhance understanding and engagement.
• Learn techniques for expressing ideas clearly and confidently.
• Explore strategies for adapting communication styles to different audiences.
• Gain insights into non-verbal communication and its impact on interactions.
• Foster a collaborative environment through effective feedback and conversation management.

What will it cover?

1. Introduction to Workplace Communication

• Overview of the importance of verbal communication in professional settings
• Understanding different communication styles and their impact on relationships
• Self-assessment: Evaluating your current communication strengths and areas for improvement

2. Active Listening Skills

• The role of active listening in effective communication
• Techniques for demonstrating attentiveness and understanding
• Strategies for providing feedback and asking clarifying questions
• Exercise: Pair activity to practice active listening in various scenarios

3. Clarity and Confidence in Expression

• Importance of clarity in verbal communication
• Techniques for organizing thoughts and articulating ideas clearly
• Strategies for overcoming nervousness and enhancing self-confidence
• Role-play: Practicing clear and confident speech in presentations and discussions

4. Adapting Communication Styles

• Understanding the diverse communication styles of colleagues and stakeholders
• Techniques for adapting your style to connect with different individuals
• Exploring cultural considerations in workplace communication
• Group activity: Sharing experiences and strategies for adapting styles

5. Non-Verbal Communication

• Overview of non-verbal cues and their significance in verbal communication
• Techniques for using body language, tone, and facial expressions effectively
• Understanding the impact of non-verbal communication on message reception
• Exercise: Observing and interpreting non-verbal cues in role-play scenarios

6. Giving and Receiving Feedback

• The importance of constructive feedback in the workplace
• Techniques for giving feedback that is clear, respectful, and actionable
• Strategies for receiving feedback with an open mind and a positive attitude
• Practice: Engaging in feedback conversations through role-play exercises

7. Building Rapport and Trust

• Strategies for establishing rapport with colleagues and stakeholders
• Techniques for fostering trust and credibility in communication
• Understanding the role of empathy in building strong connections
• Group discussion: Sharing tips and experiences in building rapport

8. Managing Difficult Conversations

• Identifying common challenges in workplace conversations
• Techniques for staying calm and composed during tough discussions
• Strategies for resolving conflicts and finding common ground
• Role-play: Practicing difficult conversations and conflict resolution

9. Collaborative Communication Techniques

• The role of communication in teamwork and collaboration
• Techniques for facilitating productive group discussions and meetings
• Strategies for encouraging participation and valuing diverse perspectives
• Group activity: Simulating a team meeting to practice collaborative communication

10. Personal Action Plan for Continued Improvement

• Developing a personalized action plan to enhance verbal communication skills
• Setting specific goals for applying skills learned in the workplace
• Identifying resources for ongoing learning and development in communication
• Group discussion: Sharing personal goals and commitments for growth