COM006 - Feedback and Coaching: Empowering Growth through Constructive Communication

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Overview:

This program is designed to equip participants with the essential skills and techniques for providing effective feedback and coaching in the workplace. By fostering a culture of open communication and continuous improvement, participants will learn how to deliver constructive feedback that empowers individuals and enhances team performance. Through interactive discussions, role-playing scenarios, and practical exercises, attendees will develop the confidence to engage in meaningful coaching conversations that promote growth and development.

Who is it for?

This course is ideal for:

• Managers and team leaders seeking to enhance their feedback and coaching skills.
• HR professionals involved in employee development and performance management.
• Employees at all levels looking to improve their ability to give and receive feedback.
• Anyone interested in fostering a culture of continuous learning and improvement within their organization.

What will we learn?

• Understand the principles of effective feedback and coaching.
• Develop skills for delivering constructive feedback in a clear and supportive manner.
• Learn coaching techniques to facilitate individual and team growth.
• Explore strategies for creating a feedback-rich culture in the workplace.
• Gain insights into receiving feedback gracefully and using it for personal development.

What will it cover?

1. Introduction to Feedback and Coaching

• Definition and importance of feedback in the workplace
• The role of coaching in employee development and performance improvement
• Overview of the feedback and coaching process

2. The Feedback Framework

• Understanding different types of feedback: positive, constructive, and developmental
• Key principles for effective feedback delivery
• The "SBI" model (Situation-Behavior-Impact) for structuring feedback

3. Delivering Constructive Feedback

• Techniques for giving feedback that is specific, actionable, and respectful
• Role-playing exercises: Practicing feedback conversations with peers
• Addressing common challenges and obstacles in delivering feedback

4. Coaching Fundamentals

• Understanding the difference between feedback and coaching
• The GROW model (Goal, Reality, Options, Will) for effective coaching conversations
• Interactive group activity: Developing coaching questions using the GROW model

5. Creating a Feedback-Rich Culture

• Strategies for fostering an environment that encourages open feedback and communication
• Best practices for integrating feedback into daily interactions
• Case study analysis: Organizations that successfully promote feedback culture

6. Active Listening and Empathy in Coaching

• The importance of active listening in effective coaching
• Techniques for demonstrating empathy and understanding during coaching conversations
• Practice exercises: Engaging in active listening and empathetic responses

7. Overcoming Resistance to Feedback

• Understanding why individuals may resist feedback
• Strategies for addressing defensiveness and fostering receptiveness
• Role-playing scenarios: Managing resistance in feedback conversations

8. Goal Setting and Development Plans

• The importance of setting clear, achievable goals for personal and professional growth
• Collaborating with individuals to create actionable development plans
• Workshop: Participants develop SMART goals for their coaching discussions

9. Measuring Progress and Follow-Up

• Techniques for tracking progress and providing ongoing support
• The role of follow-up conversations in reinforcing feedback and coaching outcomes
• Group discussion: Sharing methods for effective follow-up and accountability

10. Reflection and Personal Action Plans

• Recap of key concepts and skills learned throughout the program
• Personal reflection: Participants identify areas for improvement in their feedback and coaching approach
• Action planning: Outlining steps to implement feedback and coaching strategies in their teams